Customer Satisfaction Survey Results

Striving for 100% customer satisfaction!

Every Tingalls Dzyn client is given a survey upon completion of their project to measure their overall satisfaction with not only the product but also our process and staff. Below are the results from those surveys.

Surveys returned to date:  195

Clients' project estimates are sent:
Very fast!  144
About what they expected  37
Kinda slow   
Extremely slow 
N/A  14

Clients' initial designs are turned around:
Very fast!   148
About what they expected  45
Kinda slow  2
Extremely slow  

Edits are turned around:
Very fast!  160
 About what they expected  30
Kinda slow  2
Extremely slow
N/A   3 

Projects are printed / posted live to internet:
Very fast!   127
About what they expected  45
Kinda slow  3
Extremely slow  
N/A  20

Clients are able to contact us:
Very easily and staff returned calls in a timely manner  183
Sometimes they got voicemail  12
Staff was hard to reach  0

When clients received their final product, they were:
Completely satisfied!   189
So so  4
Not at all satisfied 1
N/A   1

Tingalls Dzyn rates for their particular project were:
Underpriced   29
Competitively priced  164
Overpriced 2

In the future, would they contact Tingalls Dzyn for their marketing:
Yes, definitely! 185
Maybe  8
Not likely  1
Didn't respond   1

Would they refer Tingalls to a friend or colleague:
Yes  193
No 2

Additional Comments are posted on our testimonials page.

Last Updated: 10/25/2011