Customer Satisfaction Survey Results

Striving for 100% customer satisfaction!

Clients are periodically given the below satisfaction survey to measure how happy they are with Tingalls Dzyn's services and staff. Below are the results of that survey.

Surveys returned to date:  159

Clients' project estimates are sent:
Very fast!  117
About what they expected  32
Kinda slow   
Extremely slow 
N/A  10

Clients' initial designs are turned around:
Very fast!   123
About what they expected  35
Kinda slow  1
Extremely slow  

Edits are turned around:
Very fast!  130
 About what they expected  24
Kinda slow  2
Extremely slow
N/A   3 

Projects are printed / posted live to internet:
Very fast!   100
About what they expected  38
Kinda slow  3
Extremely slow  
N/A  18

Clients are able to contact us:
Very easily and staff returned calls in a timely manner  147
Sometimes they got voicemail  12
Staff was hard to reach  

When clients received their final product, they were:
Completely satisfied!   155
So so   2
Not at all satisfied 1
N/A   1

Tingalls Dzyn rates for their particular project were:
Underpriced   24
Competitively priced  133
Overpriced 2

In the future, clients said they would use Tingalls Dzyn:
Yes, definitely! 153
Maybe  4
Not likely  1
N/A   1

And would refer us to a friend or colleague:
Yes  158
No 1

Additional Comments are posted on our testimonials page.

Last Updated: 09/03/09